Refund & Returns Policy

This Returns & Refunds Policy forms an integral part of Noyau’s Terms & Conditions. By placing an order on our website, you acknowledge that you have read, understood, and agreed to the terms outlined below.

1. General Returns Policy

Due to the personal and hygienic nature of skincare tools and accessories, all products sold by Noyau are non-returnable and non-refundable once opened or used.

We reserve the right to refuse any return or refund request that does not comply with this policy.

2. Damaged, Defective, or Incorrect Items

In the unlikely event that you receive a product that is damaged, defective, or incorrect, you must notify Noyau within 48 hours of delivery.

To initiate a claim, please provide:

• Your order number
• Clear photographic or video evidence of the issue

Failure to notify us within this timeframe may result in the claim being declined. Upon verification, Noyau reserves the right, at its sole discretion, to replace the item or issue a refund to the original payment method.

3. Refunds

Where a refund is approved, it will be processed to the original payment method used at checkout. Refund processing times may vary depending on the payment provider or financial institution, and Noyau is not responsible for delays beyond its control.

Shipping fees, duties, or taxes (if applicable) are non-refundable unless otherwise required by applicable law.

4. Non-Eligible Returns

The following items are strictly non-returnable and non-refundable:

• Products that have been opened, used, or altered
• Items damaged due to misuse, negligence, or normal wear and tear
• Products purchased during promotions, discounts, or marked as final sale
• Orders where insufficient proof of damage or defect is provided

5. Exchanges

Noyau does not offer exchanges. Approved claims related to damaged or defective items will be resolved through replacement or refund, as determined by Noyau.

6. Right to Amend Policy

Noyau reserves the right to amend, update, or modify this Returns & Refunds Policy at any time without prior notice. Any changes will become effective immediately upon posting on the website.

7. Contact Information

For all inquiries related to returns, refunds, or order issues, please contact us at:

Email: info@noyauskin.com