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FAQ
Are Noyau products suitable for all skin types?
Many customers with sensitive skin use skincare tools successfully. Use gentle pressure, avoid irritated areas, and follow the tool’s care instructions.
Can I use Noyau tools on skin with active acne?
Avoid using tools over inflamed or open breakouts. Focus on gentle skincare steps until irritation calms, then resume with care.
How often should I use Noyau skincare tools?
Frequency depends on the tool and your routine, but most are designed for regular use. Follow the usage guidance provided on each product page.
Do I need special skincare products to use with Noyau tools?
No, you can use the skincare products of your preference. Many tools pair well with skincare products, especially serums. Apply your product first, then use the tool as directed for smoother application.
Can the Ritual Kit replace professional spa treatments?
Not entirely, however, it can reduce the number of professional facial treatments needed per year.
Will new products or collections be released?
Yes, other products and replacements will be released regularly.
Can I purchase replacement items separately?
This option will be available in few months.
How do I clean and care for my Noyau tools?
Frequently—ideally after each use or at minimum several times per week
Dry thoroughly before storing
Follow care notes on the product page for best results
Is the facial cleansing device waterproof?
Yes, however, avoid submerging the device in water for long periods of time.
Does the electronic device come with a warranty?
Yes, Noyau offers 1 year warranty on the Thermal Silicone Facial Cleansing Brush.
Do you ship internationally?
International shipping will be available soon in the MENA region. Availability depends on your location and will appear at checkout.
How long does delivery take?
24 to 72 Hours. Delivery times may vary by destination.
What is your return and refund policy?
Return eligibility and timelines are outlined in the Returns Policy. Click Here
Due to the personal and hygienic nature of skincare tools and accessories, we are unable to accept returns or offer refunds on products that have been opened or used.
However, we will gladly assist in the following cases:
Damaged or defective items:
If your order arrives damaged or faulty, please contact us within 48 hours of delivery with clear photos and your order details. Once verified, we will arrange a replacement or refund as appropriate.
Incorrect items received:
If you receive the wrong product, please reach out to our customer support team within 48 hours of delivery, and we will resolve the issue promptly.
All approved refunds will be processed back to the original method of payment within a reasonable timeframe, depending on your bank or payment provider.
For hygiene and safety reasons, we cannot accept returns for:
Opened or used products
Items damaged due to improper use or normal wear and tear
For further assistance, please email us at info@orchid-hedgehog-844124.hostingersite.com.
How long do refunds take to process?
5 to 15 business days
How can I contact Noyau customer support?
Use the contact form on the website. Include your order number for faster support.
Can I modify or cancel my order after placing it?
If the order has not been processed yet, changes may be possible. Contact support as soon as possible with your order number.
Do you offer wholesale or collaborations?
Yes, where aligned. Use the collaborations/wholesale inquiry option on the contact page.
